FREQUENTLY ASKED QUESTIONS

Community Guidelines

Frequently Asked Questions

General Information

What is Zhappy?

Zhappy is a community platform where Task Posters can hire trusted Zhappers to complete tasks, or where you can earn some money as a Zhapper by completing tasks.

Task Poster and Zhapper mode

A Task Poster is someone that outsources tasks to others on our platform. To do this, a user must ensure that they have selected Task Poster mode.

A Zhapper is a trusted worker of our community that completes the tasks that have been posted by Task Posters on the app. To work as a Zhapper the user must have selected Zhapper mode.

Users on the app can switch between both modes at any time depending on their individual needs and circumstances.

Who can be a Zhapper?

The range of Zhappers on our platform is impressive, giving the Task Posters the freedom of choice. We have professional Zhappers that work full-time for larger corporations, small business owners, and many skilled, self-employed individuals that have just the right set of skills to help others by completing their tasks. Ultimately, the mission of any Zhapper is to get your task done, anytime, anywhere.

What is a task?

A task is a definite piece of work for completion.

Tasks on Zhappy mainly involve daily chores and home services such as cleaning, moving help, general handyman services, gardening, and pet sitting. A task can also encompass more general everyday service needs, such event planning, photography, private tutoring, and web services. You can find someone for pretty much any type of task on Zhappy.

How much does it cost to purchase the app?

The app is absolutely free to download on the iPhone App and Google Play store.

What kind of quality and trust features does Zhappy have?

To ensure you have a (Z)happy experience, we’ve included features that exist solely to provide you with the trust and protection you need. We provide secure payment methods and employ a range of verification checks on users, to maximise transparency on the app. In- app detectives observe our community to ensure all is well, and we also have a dedicated customer support team ready to assist you with anything at any time.

What is a Cancellation rate?

Here at Zhappy our Cancellation Rate feature is in place to give users the ability to check how often users they interact with have cancelled tasks that were assigned (”Current” Tasks). The Cancellation Rate expresses the percentage of cancelled tasks to completed tasks.

Cancellation Rates should encourage users to complete all tasks once they are assigned. A high cancellation rate on a Zhappy profile signals problems to others when interacting in the community.

What if something goes wrong while a Zhapper is completing a task?

Zhappy is covered with up to £5 million in Public Liability Insurance from Lloyds. This insurance covers most common workplace issues such as major accidents and personal injury.

For further information, check our insurance policy.

What can I do if someone is behaving inappropriately on Zhappy?

Zhappy is an inclusive space for any and everyone, so it’s important to us that you feel safe. If someone is behaving inappropriately, we want to know immediately. Report the user by clicking on the dotted lines in the top right hand of the user’s profile and click “Report User”, or send us an email including the username to support@zhappy.co.uk so we can investigate and take appropriate action.

Can I delete my account?

Of course, you can! We’re not going to force you to find trusted help or earn a little extra money with Zhappy! So, to delete your account please send us an email to support@zhappy.co.uk and we’ll help you delete your account.

Hiring Workers

How do I post a task?

It’s easy! Download the free app, sign up, select Task Poster mode and then hit the Post A Task button. Enter a few clear details about your task, make sure to include estimated working hours and set a budget how much you’re willing to pay, and select “Post a Task” to finish up!

How much does it cost to post a task?

It’s completely free to post a task on Zhappy. All you’ll have to pay is your set budget to the Zhapper once your task has been completed.

What kind of tasks can I get done through Zhappy?

You can hire Zhappers for pretty much anything. As long as your task is legal and doesn’t compromise the safety of our Zhapper community, we welcome it.

For example, you can find trusted help for your cleaning and gardening oh Zhappy. For more options, why don’t you check out our category section found in Post A Task on the app (or check out the Task Types page on the website)?

What happens after the task is posted?

Once you’ve posted your task, Zhappers who are interested and have the skillset to complete the task can submit an application. Alternatively, you can also invite Zhappers to complete you task by selecting their profile on the map or on the list view.

Before you invite or accept a Zhapper, why not check out their profile, read their ratings and reviews, and ask them questions about their skills in the comment section? Once you have hired a Zhapper you can communicate with them and discuss further information through our “Private” messages and Zhappy call feature.

If I post a task, do I have to hire a Zhapper?

No, you’re under no obligation to hire a Zhapper. However, to encourage a fair and active community platform, we ask that you do not accept an application unless you intend to follow through with the payment and completion of the task.

How do I edit, delete or cancel a task?

Editing a task on the app can be done any time before a task has been assigned to a Zhapper (not in “Current” tasks). You can edit the budget, date of task, and task description.

You can also delete a task if it has not been assigned to a specific Zhapper yet. (not in “Current”).  To delete a task, go to My Tasks on the Side Menu and select “Posted”. Click the task and select “Delete Task”. Once you have confirmed deletion, the task will be deleted.

Deleting posted tasks has nothing to do with your cancellation rate and will not affect your profile.

To cancel a task, go to My Tasks on the Side Menu and select “Current”. Click the task and select “Cancel Task”. Once you have selected the reason for your cancellation, you will receive confirmation of cancellation and your Cancellation Rate will automatically increase.  

How do I know I can trust Zhappers?

Zhappy has implemented vigorous protocols to help make your experience on the app safe and secure. However, when engaging as a Task Poster, we advise you to view and read the ratings and reviews left on Zhappers profiles by fellow Task Posters. You’ll also want to take a look at the verification checks on the Zhapper’s profile. Has he or she submitted a phone number, or verified social media accounts? These steps should help give you a better understanding of who you’re hiring.

Please note: We also suggest that you try and meet in a public place before letting a Zhapper into your home (if this is a task that needs to be carried out on your property, we suggest a coffee shop or somewhere outside your house for the first meeting).

How can I pay for my completed task?

You can pay your Zhapper easily and securely through the app using your credit and debit card or PayPal account. You may only pay in cash if this method of payment was selected when posting the task. We do offer an alternative payment method known as “other” on the app. With this option, you can pay for a task with an item or offer service in return. However, for security reasons, we have this is only available once a month.

Users are encouraged to select a credit/debit card or PayPal as their preferred means of payment for better means of security and transparency. Moreover, we can only provide public liability insurance coverage for tasks that are electronically  payments are also the only way we can cover our users with Tasks that are paid in cash or by “Other” cannot be covered with insurance.

Earning money

How do I earn money with Zhappy?

Just download the free app, sign up and switch to Zhapper mode. Using either the map or list view option you can find tasks available near you that fit your interests and skills. When you do find the right task, click on the task and select “Apply” to submit your application, then wait and see if you get hired.

How much does it cost to apply for a task?

It’s free to apply for tasks, so we encourage you to apply for as many as you’re interested in to increase your chances of success. If you get hired and complete a task you only have to pay Zhappy a small fee of 12.5% of the money you earn to provide for operational costs, insurance, and transaction fees.

Can I ask for a price different to what the Task Poster has posted?

We do not tolerate bargaining in our community and therefore no bidding functionality is available for posted task. The set budget for tasks is generally binding and by applying for the task you accept the price and terms that the Task Poster has set out.

What happens after my offer is accepted and I get hired?

Using the private message feature, you simply exchange information with the Task Poster so you get all the details of your task worked out, including addresses and schedules. Show up at the agreed time and get the job done! Once the task has been completed your Task Poster will release the payment.

How do I get paid?

When the task is completed, the Task Poster will pay you securely and instantly via the pre-selected payment method. Most commonly, payments are made by credit/debit card or PayPal. Electronic payments aren’t just safe and hassle-free, but also the only way we can provide our Zhappers with insurance coverage. For this reason, we do not recommend paying in cash or using alternative payment methods.

Can I cancel a task?

As a Zhapper you can cancel a task, although we do advise you to attempt to reschedule with the Task Poster to avoid negative impacts on your cancellation rate.

If you really need to cancel a task, go to My Tasks on the Side Menu and select “Current”. Click the task and select “Cancel Task”. Once you have selected the reason for your cancellation, you will receive confirmation of cancellation and your cancellation rate will automatically increase.  

I keep applying for tasks but I don’t get hired. What am I doing wrong?

If you’ve got the skills and a willingness to work, but you can’t seem to get an application accepted, take another look at your profile. Have you verified your phone number and social media accounts on your profile so Task Posters know they can trust you? Have you uploaded a friendly picture of yours and provided some details about yourself? We have a few tips on our Earn with Zhappy page to better your chances in getting hired for tasks. If everything looks good, don’t get disheartened, just keep applying for tasks. There are lots of Task Posters out there, waiting for you, to complete their task!

How do I know I can trust Task Posters on Zhappy?

Zhappy has implemented vigorous protocols to help make your experience on the app safe and secure. However, just like with Task Posters, we advise that you view and read the ratings and reviews left on Task Posters profiles by fellow Zhappers. You’ll also want to look at the verification checks on the Task Posters profile. Has he or she submitted a phone number, or verified social media accounts? These steps should help give you a better understanding of who you’re working for.

Please note: We also suggest that you try and meet in a public place before going to a Task Poster’s home to complete a task (if this is a task that needs to be carried out on your property, we suggest a coffee shop or somewhere outside your house for the first meeting).

Contact Support

If you have any question or request, please send us an email and we'll get back to you as soon as possible.

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